Maintenance Technician/Digital Support Resource

The Digital Turnaround Hardware Support Team is responsible for the effective implementation for Turnaround MET applications focused on digital tool and hardware implementation as well as proper use within the related work processes.

Intent / Value
Provide a trained facility resource that can effectively install and maintain technology tools, provide Level 1 device and system support and coach personnel on the intended use of the applications to create maximum value from the turnaround work processes, including ongoing support for software/hardware and turnaround related practices during turnaround Front End Loading, pre-work, execution and post-work.

Provides maintenance craft specific support to plants. Maintains and repairs all types of equipment within craft knowledge and expertise. Requires broadened technical skills in analytical/scientific methods or operational processes to perform a defined array of activities. May act as an informal resource for team members with less experience.

Responsibilities:

• Support the Digital Turnaround model including tools, applications, and training
• Worker and Asset Visibility (W&AV) tool support including equipment assembly, inventory management, storage, logistics, transportation, diagnostics, maintenance, on-site support during execution and de-mobilization efforts.
• Provide support to end-users for the applications and mobile technologies including but not limited to:
• Worker & Asset Visibility, Wrench Time Analysis, eSWP, PTT Phones with ESChat. Level 1 system support for the Platinum suite of tools, support for field execution and training, additional IT support for Workstations and mobile devices.
• Act as Level 1 front-line support on all aspects of Digital Turnaround efforts and tools, engaging on all IT Service Now ticket processes, Digital support requests and escalating as required if beyond Level 1 resolution.
• Shared ownership of the tools by all team members including storage, shipping, inventory, Quality Controls and maintenance of the equipment. This self-directed team will be assigned tasks by Maintenance Tech Center and will be responsible for all preparation and execution, including working with Sites and Maintenance/Turnaround organizations during turnaround Front End Loading (FEL), pre-work, execution and post-execution.
• Responsible for managing the care and troubleshooting of hardware including mobile kiosks, mobile devices, Wireless Access Points, solar arrays, BLE enabled devices/systems, RFID, bar coding handheld devices, and all others as specified by Maintenance Technology Center (MTC).
• As required, provide training and knowledge transfer to support team members.
• Define digital kits as part of turnaround support and build/manage kits as part of preparation/FEL. Kits to include regional tools including mobile devices, , workstations, kiosks, wireless access points, BLE beacons, W&AV hardware, tools and required accessories as well as required infrastructure for deployment.
• Travel to various North American and International Dow Sites supporting Turnaround as described in the responsibilities.

Dow combines global breadth, integration and scale of assets, focused innovation and expertise in materials science, leading business positions and environmental, social and governance leadership to deliver profitable growth and contribute to a sustainable future. In the Benelux, Dow has seven sites where more than 4,000 professionals from over 50 nationalities work in the areas of supply chain, research and development, manufacturing and engineering, environment, health and safety, sustainability, information systems and more. In the Netherlands, Dow has production sites in Terneuzen, Dordrecht and Delfzijl. Dow Terneuzen is the second largest production site worldwide and the beating heart of some of the corporate functions such as the Integrated Supply Chain organisation, Human Resources and Finance that work together to offer sustainable solutions to their partners in Europe, the Middle East, Africa and India.