For a company in Maastricht we are looking for a Customer Care & Operations Agent.
You are an excellent multitasker with exceptional communication and time management skills. You will work in Benelux/Italy team and report to the Branch Manager.
Do you speak and write Dutch, Italian and English very well? Then read the vacancy below!
- Co-ordinate the customer order fulfilment process by identifying, recording and maintaining all appropriate customer, product and delivery information.
- Make tailor made solutions towards exciting and prospect customers by proposing solutions, taking Quality and pricing into account
- Organize shipments from A to Z and ensure a high level of quality at the best price
- Strict implementation of customer process
- Manage and coordinate activities of drivers and suppliers
- Service follow-up by indicating possible anomalies that may occur during the transport and find the best way to solve or limit the consequences
- Be an entrepreneur and communicate to the Branch Manager strategies to improve the quality of our service
- Develop and maintain long-term customer relationships by proactively managing customer expectations
- Handling incoming customer complaints
- Administration after the transport to prepare invoicing
- Identify sales leads, collecting and forwarding knowledge regarding potential new customers or customer trends.
- Excellent communication skills with a customer oriented approach
- Higher vocational education level (equivalent to Dutch MBO / MBO+ level)
- 2-3 years of experience in the field of transportation planning is a plus
- You are trustworthy, efficient and organized
- You have the ability to work within a fast paced, sometimes pressurized environment
- Language skills both verbal and writing in Dutch, English and Italian (Additional languages are a plus)
- Willing to work in shifts 07:00-20:00
- Able to hand over an actual certificate of good conduct.
- A challenging position with a diverse set of tasks & responsibilities
- An international team where there is room to take initiative.
Uren per week
Avenue Ceramique 16, 6221 KV Maastricht
Telefoonnummer: 043 3510086