Customer care agent

Maastricht-Airport | 40 uur | Uitzendwerk

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For a company in Maastricht we are looking for a Customer Care & Operations Agent.
You are an excellent multitasker with exceptional communication and time management skills. You will work in Benelux/Italy team and report to the Branch Manager.
Do you speak and write Dutch, Italian and English very well? Then read the vacancy below!

Your Challenge:

  • Co-ordinate the customer order fulfilment process by identifying, recording and maintaining all appropriate customer, product and delivery information.
  • Make tailor made solutions towards exciting and prospect customers by proposing solutions, taking Quality and pricing into account
  • Organize shipments from A to Z and ensure a high level of quality at the best price
  • Strict implementation of customer process
  • Manage and coordinate activities of drivers and suppliers
  • Service follow-up by indicating possible anomalies that may occur during the transport and find the best way to solve or limit the consequences
  • Be an entrepreneur and communicate to the Branch Manager strategies to improve the quality of our service
  • Develop and maintain long-term customer relationships by proactively managing customer expectations
  • Handling incoming customer complaints
  • Administration after the transport to prepare invoicing
  • Identify sales leads, collecting and forwarding knowledge regarding potential new customers or customer trends.


Your Profile

  • Excellent communication skills with a customer oriented approach
  • Higher vocational education level (equivalent to Dutch MBO / MBO+ level)
  • 2-3 years of experience in the field of transportation planning is a plus
  • You are trustworthy, efficient and organized
  • You have the ability to work within a fast paced, sometimes pressurized environment
  • Language skills both verbal and writing in Dutch, English and Italian (Additional languages are a plus)
  • Willing to work in shifts 07:00-20:00
  • Able to hand over an actual certificate of good conduct.

Our offer

  • A challenging position with a diverse set of tasks & responsibilities
  • An international team where there is room to take initiative.



Uren per week

40 uur




Gwenny Willems
Avenue Ceramique 16, 6221 KV Maastricht
Telefoonnummer: 043 3510086