Customer Service Agent Italian – Maastricht-Airport

Co-ordinate the customer order fulfilment process by identifying, recording and maintaining all appropriate customer, product and delivery information.
Make tailor made solutions towards exciting and prospect customers by proposing solutions, taking Quality and pricing into account
Organize shipments from A-Z and ensure a high level of quality at the best price
Strict implementation of customer process
Manage and coordinate activities of drivers and suppliers
Service follow-up by indicating possible anomalies that may occur during the transport and find the best way to solve or limit the consequences
Be an entrepreneur and communicate to the Branch Manager strategies to improve the quality of our service.
Develop and maintain long - term customer relationships by proactively managing customer expectations. Handling incoming customer complaints. Administration after the transport to prepare invoicing. Identify sales leads, collecting and forwarding knowledge regarding potential new customers or customer trends.

Functie-eisen

You have excellent communication skills with a carrier oriented approach, a higher vocational education level (equivalent to Dutch MBO / MBO + level), language skills both verbal and in writing in Italian and English.

Locatie

Maastricht-Airport

Uren per week

40 uur

Contact

Edmee Peters
Avenue Ceramique 14, 6221 KV Maastricht
Telefoonnummer: 043 3510086
E-mailadres: maastricht@wiertz.com