The daily activities of the Customer Service Representative for Canada Goose is to support the Canada Goose online shop. This means that the activities include answering customer care calls, inbound sales calls and answering questions by e-mail and chat. Aside from that you are also be responsible for commercial activities such as outbound calls to potential customers. Therefore you should be able to answer questions about pricing, shipments and delivery times. Naturally, you are able to advise potential customers on product choices.
You will be working with several different systems namely; Microsoft Office, CCMS, HET, Zimbra, RightNow, Adyen, Avaya, Intranet and IEX. If you have a question you can always contact a supervisor or another employee to ask for help.
You have MBO Work- and thinking level.
You have call center experience and you speak the French and English language Native.
8:00- 21:00 uur
€ 9,51 per uur
Avenue Ceramique 14, 6221 KV Maastricht
Telefoonnummer: 043 3510086