Customer service medewerker – Helmond

About us
The role is part of the energetic Customer Care team, part of the Service Competence Center, located in Helmond. Within our team there is a good working atmosphere and you get a satisfying, independent function with a lot of freedom. Within the team conviviality and focus on result go hand in hand. You get room for personal development supporting personal growth within our organization.

Your mission
As a Customer Care Representative employee you ensure an excellent service, you amaze our customers and surpass their expectations.

How to tackle this:
· You answer questions and complaints via telephone, e-mail and Social Media with customized solutions in line with our Service Promise.
· You are able to estimate and decide when a question, comment or complaint should be treated online or better offline.
· You work with ERP and CRM systems to answer all questions, register and plan follow up activities.
· You propose improvements in response to customer questions.
· You recognize opportunities that can lead to improvement of our processes.
· You register improvements through internal systems. In this way you make Dorel every day a little bit better for our customers.

Your profile
About us
The role is part of the energetic Customer Care team, part of the Service Competence Center, located in Helmond. Within our team there is a good working atmosphere and you get a satisfying, independent function with a lot of freedom. Within the team conviviality and focus on result go hand in hand. You get room for personal development supporting personal growth within our organization.

Your mission
As a Customer Care Representative employee you ensure an excellent service, you amaze our customers and surpass their expectations.

How to tackle this:
· You answer questions and complaints via telephone, e-mail and Social Media with customized solutions in line with our Service Promise.
· You are able to estimate and decide when a question, comment or complaint should be treated online or better offline.
· You work with ERP and CRM systems to answer all questions, register and plan follow up activities.
· You propose improvements in response to customer questions.
· You recognize opportunities that can lead to improvement of our processes.
· You register improvements through internal systems. In this way you make Dorel every day a little bit better for our customers.

Your profile

·You have excellent communication skills.
· You are empathic and flexible.
· You have excellent German language skills.
· You have affinity with Social media.
· You think ahead and dare to take the initiative.
· You are available 40 hours per week.
· You speak Englisch or German fluently.
· You have excellent communication skills.
· You are empathic and flexible.
· You have excellent German language skills.
· You have affinity with Social media.
· You think ahead and dare to take the initiative.
· You are available 40 hours per week.
· You speak Englisch or German f

Functie-eisen

About us
The role is part of the energetic Customer Care team, part of the Service Competence Center, located in Helmond. Within our team there is a good working atmosphere and you get a satisfying, independent function with a lot of freedom. Within the team conviviality and focus on result go hand in hand. You get room for personal development supporting personal growth within our organization.

Your mission
As a Customer Care Representative employee you ensure an excellent service, you amaze our customers and surpass their expectations.

How to tackle this:

· You answer questions and complaints via telephone, e-mail and Social Media with customized solutions in line with our Service Promise.
· You are able to estimate and decide when a question, comment or complaint should be treated online or better offline.
· You work with ERP and CRM systems to answer all questions, register and plan follow up activities.
· You propose improvements in response to customer questions.
· You recognize opportunities that can lead to improvement of our processes.
· You register improvements through internal systems. In this way you make Dorel every day a little bit better for our customers.

Your profile

· You have excellent communication skills.
· You are empathic and flexible.
· You have excellent German language skills.
· You have affinity with Social media.
· You think ahead and dare to take the initiative.
· You are available 40 hours per week.
· You speak Englisch or German fluently.

Locatie

Helmond

Salaris

€ 2.000,- per maand

Contact

Jamy Beerends
Prinsessesingel 26, 5911 HT Venlo
Telefoonnummer: 077 3525173
E-mailadres: venlo@wiertz.com