IT Warehouse Management Support Analyst – Venlo

We are looking for an IT Functional Expert to provide continuous support of the Warehouse Management System and to work with the Operations team to identify areas for improvement in the day-by-day running of the warehouse.
The company is installing a portfolio of Systems to support their Supply Chain and Distribution division to enable the operations of their Distribution Center in Venlo. At the heart of the systems landscape is the Manhattan Warehouse Management System running on an iSeries platform hosted in their Venlo datacenter. They are already providing the warehouse and distribution services to our 6 country based eCommerce websites, and in Q1 2017 they will transition inbound and outbound services, from the current 3PL partner to Venlo for the Retail and Wholesale businesses in Europe.
-Be the first point of contact for the resolution of application and IT issues resulting from the daily operation of the Distribution Center
-Establish work around for issues, to maintain the continuous operation of the warehouse until a permanent resolution can be established
-Identify the permanent resolution of issues
-Work as part of a team managing IT systems & services across the operating hours of the warehouse, ensuring a smooth handover of issues between shifts as appropriate
-Work closely with integration partners (Web Platform, Merchandise Management system, order management, reporting tools) to make sure interfaces work as designed
-Contribute in the configuration, modifications and ongoing maintenance of the system
-Prepare technical and user documentation
-Training/Support end users
-Ongoing Performance Monitoring of the systems
-Contribute to changes and projects, providing support to the applications development as required


· Previous experience with supporting Warehouse Management systems (Manhattan, WMi/PKMS, Red Prairie, WCS etc)
· Knowledge of Supply Chain system applications - Demand Planning Systems (JDA, Quantum), Order Management
· Understanding of Supply Chain Business process
· Previous experience within Global retail/wholesale organizations


· Degree in Information Technology, Computer Science, Business Administration, Engineering or related fields
· Proven experience in problem solving, issue resolution, in a high pressure environment
· Strong analytical skills and team-working
· Managing and improving processes and procedures for the recording of incidents and their management to resolution (Incident/Problem/Change)
· Building relationships across the business and IT teams - stakeholders management
· Willing and eligible to work and travel in Europe and potentially in the USA
· Excellent verbal and written English communication and interpersonal skills
· Ability of working in multi-county and multi-cultural environments
· General skills on Microsoft office products (Excel, Word, PowerPoint)

Other skills and Abilities (desirable):

· Exposure to Manhattan Associate products is a plus
· Working within a business running an ERP
· Experience with interfacing technologies like MQ is a plus
· Functional knowledge of applications typically used in retail, wholesale or eCommerce
· Experience with businesses that design, market and distribute fashion is a plus
· Familiar with project management methodologies like PMP, Prince2, Agile
· Proven ability to work creatively and analytically in a problem-solving environment

Uren per week

38 uur


Maarten Peeters
Prinsessesingel 26, 5911 HT Venlo
Telefoonnummer: 077 3525173