Are you full-time available as a Customer Service/Quality & Inventory Manager and would you like to participate in the implementation of a new customer with the latest innovative solutions in the supply chain? 

Together with your team you are responsible for the Service Delivery and Quality & Inventory department. You know better than anyone how to build and motivate a team. As it concerns an implementation of a new customer, you can completely redesign the organization together with your team. There will also be another (excisting) customer within this cluster you take responsibility for in your field.

What will you do as a Service Delivery Manager?
As a Service Delivery Manager, you are responsible for maintaining the relationship with customers, monitoring the agreed Service Levels and promoting the expansion of services with existing customers. In order to do all this, you align customer information with information from operational departments and vice versa.

Furthermore, your tasks consist of:

• Ensuring the availability of staff, both quantitatively and qualitatively;
• Monitoring, adjusting, coaching and assessing (the performance of) employees;
• Maintaining contacts with customers about bottlenecks and actions to be taken to solve them;
• Calculating and calling out carrier transport capacity based on deliveries desired by customers;
• Identifying Service shortcomings (quality, delivery time, etc.) and initiating corrective measures in consultation with operational departments;
• Preparing various reports on Customer Service (KPI’s) and transport, for internal and external use.

Qualifications you bring with you as a Service Delivery Manager
As a Service Delivery Manager, you’ll work closely together with a team of approximately 10 employees, consisting of Supervisors, Service Delivery Officers, Quality/Inventory administrators. In order to let them and yourself grow in your position you need to be able to understand what they are doing and coach them to give an even better performance. Therefore we are looking for the following qualities:

• A completed Bachelor degree, preferably in Logistics, Technical or Business Administration;
• Approximately 5 years experience, preferable in the logistics, medical or production industry, leading off and participating in projects;
• Leadership qualities and experience with managing professionals;
• Ability and willingness to search out for and implement/realize own business improvements;
• Knowledge of products and services of the client (Supply Chain Management);
• Knowledge of the Service levels agreed with the client.

What we offer
We offer you a challenging and independent full-time position, for 40 hours a week. Our clients has a non-contributory pension, which means that on average you have a higher net salary compared to other companies! In addition, we offer:

• A competitive salary;
• A bonus based on performance and organization results;
• Travel allowance;
• 8% holiday payment;
• 25 vacation days, possibility to build up to 28 vacation days;
• Up to 40% discount on your fitness subscription;
• Telephone and laptop;
• Collective health insurance;
• ANW Insurance and WIA Hiaat insurance, fully paid for by the client

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