In the role of Customer Service Representative for various brands you will help customers with questions and problems via phone and e-mail support and chat support.
In the role of Technical Support Representative you are responsible for taking (inbound) calls and helping customers with their (technical) product related issues. You need to solve technical issues with various devices and advise the customers on how to use their products.
You are able to switch easily between different systems and will follow the specific guidelines and legal provisions. An example of a legal provision is the PCI compliance in order to protect the payment data of the customers. You will also sign the non-disclosure agreement to avoid leaking out information.
You need to follow the targets which are set. You are open to increase knowledge and develop skills via coaching. In order to develop skills and increase knowledge, you need to follow different sorts of trainings. You will also receive a weekly coaching and once per month a monthly performance review.
You will work together with Supervisors, QAs, Trainers and the Business Unit Manager. Contact with the client (Agree Admin) is limited and will take place during escalations. Furthermore you will contact Customer Relations for customer complaints and benefits. Enterprise Complete will be contacted for business occasions. You will use systems such as Zimbra webmail, Support Tool. You will also use CCMS, HET and Totalview/IEX.
You have MBO work- and thinking level. Quick and fluent knowledge of systems is obliged .
Working hours are from Monday till Friday between 9.00 and 18.00 hours.
tussen 07:00 en 23:00
€ 9,88 per uur
Avenue Ceramique 14, 6221 KV Maastricht
Telefoonnummer: 043 3510086