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Client Service Representative - German/ English at DOW

  • Terneuzen

  • Higher Vocational Education

  • 33 - 40

The Client Services Representative (CSR) serves as direct interface between Purchasing and supports Client Stakeholders/Sites and partners on procurement work processes and transactional systems for purchasing, planning and execution. This role will work closely with our internal Purchasing team and will be proficient in Procurement work processes, transactional systems, knowledgeable in procurement strategies and supplier issues, and ensures that all of these aspects interface smoothly to achieve quality output and satisfied clients for our sites. Looking for excellent communication and teamwork skills and someone with initiative and proactive self-management.

What do you do?

Do you have the ambition to be our Client Service Representative - German/ English at DOW?

  •      Troubleshoot problems related to the receiving and accounts payable processes.
  •      Work with system data on actual purchases & vendor code support.
  •      Work with the partners and stakeholders to clarify the scope and specs, quality, volume, logistic and delivery requirements for new purchases and get aligned with approaches and results.
  •      Resolves supplier issues as escalated from assigned sites and work with our Procure to Pay (PtP) Service team.
  •      Provides the Purchasing Ptp team with the needed information to implement negotiated changes.
  •      Daily tracking & reporting, including status/progress of negotiated requisitions.
  •      Updates price change requested for MRO Labor SPA agreements.
  •      Assist Sourcing Managers request to identify and implement new Service Master numbers needed for Outline Agreements
  •      Download PTP reporting Tableau, Power BI, and Executive Dashboard to review supplier invoicing status.

What do you get?

  • Competitive Salary
  • 13th month
  • Travel and any tunnel costs will be reimbursed
  • 25 vacation days

This is who you are

This is what we are looking for in our Client Service Representative - German/ English at DOW

  • A Bachelor’s degree or MBO-4 with relevant experience
  • Strong verbal and written communication skills in English and German languages.
  • Excellent affinity working with new tools and technologies
  • At least 2-year experience in Customer Service
  • You are a fast learner, digital oriented, you have some experience in agile

About the employer

Dow combineert wereldwijde breedte, integratie en schaalgrootte van activa, gerichte innovatie en expertise op het gebied van materiaalwetenschappen, toonaangevende zakelijke posities en leiderschap op het gebied van milieu, maatschappij en bestuur om winstgevende groei te realiseren en bij te dragen aan een duurzame toekomst. In de Benelux heeft Dow 7 vestigingen waar meer dan 4000 professionals van meer dan 50 nationaliteiten werken op het gebied van supply chain, onderzoek en ontwikkeling, productie en engineering, milieu, gezondheid en veiligheid, duurzaamheid, informatiesystemen en meer. In Nederland heeft Dow productielocaties in Terneuzen, Dordrecht en Delfzijl. Dow Terneuzen is de tweede grootste productielocatie wereldwijd en het kloppend hart van enkele van de bedrijfsfuncties zoals de Integrated Supply Chain organisatie, Human Resources en Finance die samenwerken om duurzame oplossingen aan hun partners in Europa, het Midden-Oosten, Afrika en India aan te bieden.

Interested?

Are you interested in the position of Client Service Representative - German/ English at DOW and want to apply directly? Then click on the ‘apply’ button, and we will contact you as soon as possible to discuss the possibilities. Do you want to know more about the vacancy first, or do you have a question? Then get in touch with Geibory Besems via email or phone.