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Customer Service Specialist - Italian at DOW

  • Terneuzen

  • Higher Vocational Education

  • 33 - 40

Are you ready to elevate your career as a Customer Service Specialist? In this role based in Terneuzen, you'll engage with customers, providing exceptional support and solutions. Your fluency in Italian will be key as you assist clients and resolve inquiries with ease. 
 
The customer service specialist acts as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Dow. Provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing & Sales, Supply Chain, etc.) to meet company objectives.

What do you do?

Do you have the ambition to be our Customer Service Specialist - Italian at DOW?

  • Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers, which are typically priority and foundational customers with a high degree of complexity.
  • Maintains a thorough knowledge of the businesses’ products, businesses, applications, and service offerings.
  • Strengthens customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence.
  • Coordinates activity at assigned customer accounts, proactively address issues and implement solutions.
  • Maintains service levels according to business prioritization
  • Differentiates between customer requirements and Dow capabilities; choose the best/cost effective solution.
  • Supports commercial strategies with Dow customers across multiple businesses.

What do you get?

  • Competitive Salary
  • 13th month
  • Travel and any tunnel costs will be reimbursed
  • 25 vacation days

This is who you are

This is what we are looking for in our Customer Service Specialist - Italian at DOW

  • Education: A bachelor’s degree is required.
  • Experience: 3 to 6 years of working experience in similar roles.
  • Fluency in English and Italian
  • Preferred Skills:
  • Problem-solving and communication skills.
  • Customer service and business process acumen.
  • Additional Notes: The ability to accommodate a flexible schedule aligned with international time zones is essential.
    Join Dow, a company of more than 36,500 global innovators, believers, and solutions providers.

About the employer

Dow combineert wereldwijde breedte, integratie en schaalgrootte van activa, gerichte innovatie en expertise op het gebied van materiaalwetenschappen, toonaangevende zakelijke posities en leiderschap op het gebied van milieu, maatschappij en bestuur om winstgevende groei te realiseren en bij te dragen aan een duurzame toekomst. In de Benelux heeft Dow 7 vestigingen waar meer dan 4000 professionals van meer dan 50 nationaliteiten werken op het gebied van supply chain, onderzoek en ontwikkeling, productie en engineering, milieu, gezondheid en veiligheid, duurzaamheid, informatiesystemen en meer. In Nederland heeft Dow productielocaties in Terneuzen, Dordrecht en Delfzijl. Dow Terneuzen is de tweede grootste productielocatie wereldwijd en het kloppend hart van enkele van de bedrijfsfuncties zoals de Integrated Supply Chain organisatie, Human Resources en Finance die samenwerken om duurzame oplossingen aan hun partners in Europa, het Midden-Oosten, Afrika en India aan te bieden.

Interested?

Are you interested in the position of Customer Service Specialist - Italian at DOW and want to apply directly? Then click on the ‘apply’ button, and we will contact you as soon as possible to discuss the possibilities. Do you want to know more about the vacancy first, or do you have a question? Then get in touch with Geibory Besems via email or phone.