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Customer Service Officer

  • Wessem

  • MBO

  • 33 - 40

As a Customer Service Officer, you serve as the front-line contact for the customers. You process orders, prepare correspondence, and ensure that customer needs are met promptly and accurately. You research and resolve inquiries and complaints, communicating solutions effectively to both management and colleagues. Your role is key to maintaining high customer satisfaction.

Wat ga je doen?

Heb jij de ambitie om onze Customer Service Officer te worden?

 
  • Handle routine customer calls and correspondence via phone, email, and in-person.
  • Investigate and resolve customer inquiries and complaints in a timely manner, escalating complex issues when necessary.
  • Maintain accurate records of all customer interactions, including inquiries, complaints, and resolutions.
  • Prepare documentation and written information for customers as required.
  • Collaborate with other managers to identify opportunities for improving customer service.
  • Apply basic administrative functions within the Customer Service area.
  • Follow GXO Health & Safety standards and actively contribute to a safe work environment.
  • Support environmental initiatives aimed at reducing natural resource usage and emissions.
  • Adhere to applicable legal, GXO, and industry standards, contributing to continuous improvement.

Wat krijg je?

A contract directly with the client

Dit ben jij

Dit zoeken we in onze Customer Service Officer

Education: Intermediate Vocational Education in Logistics, Supply Chain Management, or equivalent.
Experience: Minimum of 3 years operations or customer service experience in a similar role.
Languages: Fluent in Dutch and English (verbal and written).
 
skills: 
  • Self-driven, resilient, and proactive in a challenging environment.
  • Comfortable working in diverse, international teams.
  • Committed to high-quality work with a professional and critical mindset.
  • Result-oriented and proactive approach.
  • Strong reporting, presentation, and financial skills.
  • Broad technical knowledge and willingness to continue developing.
  • Strong interpersonal and communication skills; able to maintain high service standards.
  • Persuasive and confident, with a solid and professional presence.

Over de werkgever

Our Client is a global leader in contract logistics and supply chain solutions, operating over 1,000 warehouses across more than 30 countries. The company serves a wide range of clients, including major brands in technology, fashion, consumer goods, healthcare, and e-commerce. Our client has tailored services, including e-commerce fulfilment, warehousing, distribution, reverse logistics, and value-added services. Known for its focus on innovation, technology, and sustainability, GXO is committed to delivering efficient, high-quality, and flexible solutions to its customers

Interesse?

Ben je geïnteresseerd in de functie van Customer Service Officer en wil je solliciteren? Klik dan op de ‘solliciteer’ button, wij nemen dan zo spoedig mogelijk contact met jou op om de mogelijkheden te bespreken. Wil je eerst meer weten over de vacature of heb je nog een vraag? Neem dan contact op met Edmee Peters via mail of telefoon.