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Customer Service Representative at Bostik

  • Terneuzen

  • Higher Vocational Education

  • 33 - 40

The Customer Service Specialist reports to the Supply Chain Manager/Customer Service Lead. Multiple Customer Service specialists in the team and they rotate back up duties on accounts when anyone is out. There are no direct reports for this role. 
• This position is responsible for the Sales Order Management process, customer satisfaction and support. The scope of this role includes EMEA sales organizations for the Advanced Packaging & Converting (AP&C) Business Unit. 
• This position is the Customers’ contact from the moment they place the order to the moment it is delivered. 
• Coordinates the information flow between internal and external parties (such as customers, sales team, demand manager, planners, logistics, invoice to cash team). Works everyday in collaboration with them. 
• Individuals in this role will have SAP and Order management related systems proficiency/expertise

What do you do?

Do you have the ambition to be our Customer Service Representative at Bostik?

  • Manages customer orders and customer expectations, resolves crisis situations.
  • Proactively maintains an ongoing relationship with all customers both external and internal. 
  • Provides pricing, availability, and schedule information, with full understanding of product and packaging options.
  • Maintains a thorough knowledge of the businesses, products, applications and service offerings. 
  • Demonstrates understanding and knowledge of the order process, inventory review, ATP checks, product lead-time and transportation settings. Understanding of more complicated customer delivery processes, such as third-party orders, inter-company orders/transfers, and consignment with reconciliation. 
  • Works with Demand Manager/Planners for product availability, to satisfy delivery dates when achievable and works with sales on pricing. Finds the right balance between customers’ requirements and Bostik Capabilities. 
  • Tracks order activity, proactively solve blocking issues and liaises with Logistics in case of delivery problems. Keeps the customers informed. 
  • Transportation optimization support: liaises with logistics and customers to consolidate orders when possible. 
  • Supports Exports Process. 
  • Records Complaints, understands implications of issues and effectively manages complaint process 
  • Ensures that credits/debits/returns are entered and processed; helps resolving residuals/overdue payments on a timely basis. 
  • Ensures that relevant credit limits are approved and set-up in the system. 
  • Ensures that the customer master data is properly maintained.

What do you get?

  • Competitive Salary
  • 13th month
  • Travel and any tunnel costs will be reimbursed
  • 25 vacation days

This is who you are

This is what we are looking for in our Customer Service Representative at Bostik

  • University Degree, preferably in Supply Chain Management, Business, marketing, or technical discipline preferred
  • 3+ years of hands-on experience in a customer-facing environment. 
  • Strong written and oral communication skills. Ability to work in a team environment. Above average organizational and planning skills. Ability of seeing the overview.
  • Strong communication skills (both written and verbal), problem solving & decision-making skills; presentation skills. 
  • Customer mindset. 
  • SAP experience highly desirable. 
  • Intermediate Excel skills (V-Look up; pivot tables, etc.) preferred. 

Interested?

Are you interested in the position of Customer Service Representative at Bostik and want to apply directly? Then click on the ‘apply’ button, and we will contact you as soon as possible to discuss the possibilities. Do you want to know more about the vacancy first, or do you have a question? Then get in touch with Geibory Besems via email or phone.