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Customer Service Specialist - English and preferably German or Italian

  • Terneuzen

  • Higher Vocational Education

  • 33 - 40

Acts as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability. Provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing & Sales, Supply Chain, etc.) to meet company objectives.

What do you do?

Do you have the ambition to be our Customer Service Specialist - English and preferably German or Italian?

  • Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers, which are typically priority and foundational customers with a high degree of complexity.
  • Maintains a thorough knowledge of the businesses’ products, businesses, applications, and service offerings.
  • Strengthens customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence.
  • Coordinates activity at assigned customer accounts, proactively address issues and implement solutions.
  • Maintains service levels according to business prioritization
  • Differentiates between customer requirements and Dow capabilities; choose the best/cost effective solution.
  • Supports commercial strategies with Dow customers across multiple businesses.

What do you get?

  • Competitive Salary
  • 13th month
  • Travel and any tunnel costs will be reimbursed
  • 28 vacation days

This is who you are

This is what we are looking for in our Customer Service Specialist - English and preferably German or Italian

  • Education: A bachelor’s degree is required.
  • Experience: 3 to 6 years of working experience in similar roles.
  • Fluency in English +  preferably German or Italian

Preferred Skills:
  • Problem-solving and communication skills.
  • Customer service and business process acumen.al service every day.

About the employer

Deze internationale organisatie onderscheidt zich door haar sterke focus op innovatie, technologische expertise en duurzame ontwikkeling. Door kennis, ervaring en een wereldwijd netwerk te combineren, worden hoogwaardige oplossingen ontwikkeld die bijdragen aan de groei en continuïteit van klanten, partners en de samenleving.
Binnen de organisatie werken professionals uit diverse disciplines nauw samen, waaronder supply chain, onderzoek en ontwikkeling, productie, engineering, gezondheid en veiligheid, duurzaamheid, informatiesystemen, finance en human resources. De combinatie van verschillende achtergronden, kennisgebieden en culturen zorgt voor een dynamische werkomgeving waarin samenwerking, innovatie en continue verbetering centraal staan.
Met een sterke internationale aanwezigheid en een uitgebreid netwerk van operationele en ondersteunende functies ondersteunt de organisatie klanten en partners over de hele wereld. Door expertise te bundelen en nauw samen te werken tussen verschillende afdelingen worden innovatieve, efficiënte en duurzame oplossingen ontwikkeld die inspelen op de uitdagingen van vandaag en morgen.

Interested?

Are you interested in the position of Customer Service Specialist - English and preferably German or Italian and want to apply directly? Then click on the ‘apply’ button, and we will contact you as soon as possible to discuss the possibilities. Do you want to know more about the vacancy first, or do you have a question? Then get in touch with Geibory Besems via email or phone.