VAS-Return – Customer Service Employee

As a VAS-Return Customer Service Employee, your role will involve a variety of tasks aimed at providing excellent service to customers while managing returns efficiently. You will play a crucial part in maintaining customer satisfaction and ensuring smooth operational processes.

Your primary responsibilities will include:

- Handling customer inquiries related to returns and exchanges through various communication channels, including phone, email, and live chat.
- Processing return requests by verifying customer information and ensuring compliance with company policies.
- Collaborating with logistics teams to coordinate the return of items, ensuring timely pickups and deliveries.
- Updating customer records accurately in the system to reflect return statuses, exchanges, or refunds.
- Assisting customers in understanding the return process clearly and addressing any questions they may have.
- Monitoring return trends to identify potential issues or areas for improvement in the service process.
- Providing feedback to management regarding common customer concerns or suggestions for enhancing the overall customer experience.
- Maintaining a friendly and professional demeanor while interacting with customers, even during challenging situations.
- Managing multiple tasks simultaneously while prioritizing urgent requests efficiently and effectively.

By joining this role, you will have the opportunity to make a positive impact on both customers’ experiences and internal processes. Your contributions will be vital in fostering a culture of excellence within the customer service team.

If you're looking for a dynamic role where you can showcase your problem-solving skills while supporting customers through their return journeys, this position is an excellent fit for you.

Working at GXO means joining one of the leading logistics providers in the world. You'll be part of a motivated, international team in an environment where precision, teamwork, and energy are key. 

What do we offer:

• Competitive salary: €14.40/hour + 8% holiday allowance = €15.55/hour
• Shift allowances: • Saturday: 50%  • National holidays: 100% 
• Travel allowance: €0.23/km, up to 9,20 per day (40kms)
• Training and certification opportunities to boost your skills
• A supportive, sports-minded work culture
   

Your hard work will directly impact customer satisfaction, making every day rewarding. Join us in creating exceptional experiences for customers while enjoying all the benefits this role has to offer.

Wiertz is a dynamic employment agency based in the south of the Netherlands, specializing in connecting talent with top employers across various industries. With a strong regional presence and personal approach, Wiertz offers flexible and reliable job opportunities tailored to your skills and ambitions.